Duco Touring Limited of PO Box 969, Shortland Street, Auckland 1140, New Zealand (Promoter, us, we or our) are committed to protecting the privacy of all our customers. The Privacy Act (2023) (New Zealand) (Privacy Act) govern the collection, storage, use, and disclosure of information by which individuals may be identified. In this Privacy Policy, “Website” means https://synthony.com/.

This Privacy Policy details how we comply with the above laws regarding the collection, use, storage, sharing and protection of your information and data.

We may update this Privacy Policy from time to time at our sole discretion. Any variations become effective on posting the updated privacy policy to https://synthony.com and we shall have no obligation to provide you with individual notice of such changes. Your continued use of our products and services, including purchase of event tickets, following the publication of any amended Privacy Policy shall signify your acceptance of that amended Privacy Policy, except where we are otherwise required by law to seek your direct consent.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY, PLEASE DO NOT BROWSE, ACCESS OR USE OUR WEBSITE; MAKE A PURCHASE; ATTEND A FESTIVAL OR EVENT; OR OTHERWISE ENGAGE WITH OUR SERVICES.

Types of information we collect

“Personal Information” means information about an identifiable individual, such as your name, age or date of birth, gender, telephone number, address, email address, photographs or videos where you are personally identifiable, and in some circumstances financial information such as your credit card, direct debit or Paypal account information. If the information we collect personally identifies you or you are reasonably identifiable from it, the information will be considered Personal Information.

How we collect your Personal Information

We collect your Personal Information directly from you unless it is unreasonable or impractical to do so. We do this in a number of ways, including:

• when you contact us by email, telephone or in writing; and

• when you fill out a form on our Website when completing an application or order;

• when you purchase a ticket via one of our third-party ticket merchants;

• recording or photographing you at a festival or event.

It is your choice to provide information to us. Wherever it is lawful and practicable, you have the option not to identify yourself when interacting with us. Please be aware that it is necessary for us to collect your Personal Information to enable us to process transactions. As such, if you do not wish to provide your Personal Information, we may not be able to accommodate your order.

We may also collect Personal Information from third parties including our contractors and business partners, advertisers, mailing lists, recruitment agencies and government entities.

Usage, log data & Cookies

We may collect your usage data through cookies, pixel tags and other tracking technologies (collectively Cookies). Cookies are small packets of data that are downloaded onto your device when you access a website. Cookies hold specific information that helps the Website ‘remember’ your actions and preferences over time.

Cookies can stay on your device temporarily (Session Cookies) or until you manually delete them (Persistent Cookies). Data collected by Cookies does not identify you, but it does identify your device. Where such data can be cumulatively used to personally identify you, we will seek your consent to collect and process such information. You can disable Cookies at any time in your browser. If you disable Cookies, we cannot guarantee that the Website will be fully functional.

Why we collect your Personal Information

The primary purpose for which we collect information about you is to enable us to perform our business activities and functions and to provide you with products and services.

Other legitimate purposes that you agree we can collect, hold, use and disclose your Personal Information for include but are not limited to the following:

• to provide you with access to the Website;

• to approve transactions you wish to make;

• to send you invoices and receipts;

• to respond to requests submitted by you;

• to enhance our products and services;

• to verify your identity;

• for our administrative, planning, product/service development, quality control and research purposes, or those of our contractors or external service providers;

• to contact you with information which we think you may find interesting, only where you have opted in to receiving such communication and until you withdraw such consents;

• to prevent, detect and investigate potential illegal activities, security breaches and fraud; and/or

• as otherwise required or permitted under any applicable law.

For the avoidance of doubt, we will only use your Personal Information for purposes that you would reasonably expect us to use your Personal Information for in connection with operating and providing our products and services to you, or where we are required by law to collect your Personal Information. We will not sell, rent, or license your email address or any of your Personal Information unless we have otherwise obtained your express consent to do so.

Who we disclose your Personal Information to

You agree and consent that we may disclose your Personal Information to:

• our employees, contractors or external service providers for the operation of our business, and our professional advisers such as accountants and solicitors;

• specific third parties authorised by our employees to help sort our data for administrative, planning, product/service development, quality control and research purposes;

• our existing or potential agents, business partners or joint venture entities or partners, including our third-party ticket merchants;

• our sponsors or promoters;

• specific third parties authorised by you to receive information held by us;

• the police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator, if we have reason to suspect you have committed a breach of our terms and conditions or have been engaged in unlawful activity, and we reasonably believe disclosure is necessary;

• as required or permitted by any law (including the Privacy Act).

For the avoidance of doubt, this privacy policy applies to all employees, consultants, contractors and agents of ours and covers all information collected via your use of the Website, purchase of our products or services, as well as information supplied to us in person, by phone, by writing (including email) or in any other way.

You can withdraw your consent for us to share your Personal Information with third parties at any time by emailing synthony@synthony.com, but please note that withdrawal of such consents may affect your ability to access and use the Website, purchase our products or services or attend any festival or event.

Accessing and correcting personal information

We cannot modify your Personal Information. You can modify your own information by emailing us at [email]. You acknowledge that it is your responsibility to maintain the truth, accuracy, and completeness of your information and your failure to do so may inhibit our ability to provide the Website, process your orders with us or allow you to access any festival or event.

You acknowledge and agree that you remain solely responsible for maintaining the truth, accuracy, and completeness of your information at all times, and we shall have no liability to you or any third party arising from your failure to do the same. If you believe that Personal Information we hold about you is incorrect, incomplete or inaccurate, you may request that we amend it.

External Links

Our Website may contain links to other third party websites or applications, including links to our third-party ticket merchants. We cannot be reasonably expected to be aware of nor held responsible for the privacy policies or practices of these other websites.

Contact

Thank you for taking the time to read our privacy policy. If you have any questions regarding our Privacy Policy, you can reach us at synthony@synthony.com.

If you believe your privacy has been breached by us or have any questions or concerns about our Privacy Policy, please contact us using the details above.

We will treat your requests or complaints confidentially. We will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved.